Privacy Policy

Overview:

City Beauty, LLC, d/b/a City Cosmetics™ is strongly committed to protecting the privacy of our City Lips® customers. We want to contribute to providing a safe and secure environment for consumers, and in particular, ensure that children (i.e. anyone who is under the age of 18) are protected from adult materials. The purpose of this privacy policy is to inform you, as a welcomed visitor to City Lips®, what kinds of information we may gather about you when you visit www.city-lips.com, how we may use that information, whether we disclose it to anyone (we never do!), and the choices you have regarding our use of, your ability to correct the information, and the option to opt out, if desired.

Information about You:

This website uses third party cookies to track data. This includes but is not limited to the Google AdWords remarketing service that advertises on third party websites to previous visitors of our site. Previous visitors may see our advertisements on the Google search results page, a site in the Google Display Network, or on another third-party vendors' network. Third-party vendors, including but not limited to Google, use cookies to serve ads based on someone's past visits to our websites. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, or you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

Names and emails entered by our visitors in the "First Time Customer Special" form is collected by our GetResponse Service. Visitors who register for the "First Time Customer Special" are opting into the City Cosmetics™' mailing list for news and special offers, and visitors may opt out at any time.

Upon placing an order, City Cosmetics™ will specifically ask for information about you. We will ask for your full name, billing address, telephone number, email, and credit card number in order to ship you your products and provide you with all of City Cosmetics™ 's services. We use your telephone number only if there is an order- related issue, though because we understand your need for anonymity we will make all attempts to contact you via email. We do not use your telephone number for marketing purposes. We may email you promotional content related to your interaction on our website and/or reminders of pending purchases all to which you will have the option to opt out at your request. Our database stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, go to your City Cosmetics™ personal page and make the appropriate changes or call our Customer Support Line at 1-800-347-1558. We may also use that information to let you know of additional products and services about which you might be interested. You can choose not to receive such information if you don't want to by letting us know. We may ask you for information about your interests so that both you and we can take advantage of the interactivity of the online medium, but you may always choose to not respond.

Tracking Information:

City Cosmetics™ will collect and store only the following non-personally identifying information from you: the name of the domain name from which you access the Internet; the IP address associated with; the date and time you access our website; and the Internet address of the website from which you linked directly to our website. We also track your order and billing history so you can access your City Cosmetics™ account and immediately determine which product you've purchased and how you paid for them. This information is password-protected. No one has access to it but you. As you browse the City Cosmetics™ website, cookies are placed on your computer's hard drive. Cookies allow us to track the items you select as you shop, and help us match your address and credit card information with your order so you don't need to retype the information each time you visit our website. Cookies also allow us to gather information to provide you with the best service. It tells us the number and frequency of visitors to our website and its various pages. Third parties may serve some of these cookies. We analyze this data to determine which parts of our website customers like and which parts need improvement. Automatically logged information is also used to analyze trends and to administer the website.

Emails: We will never sell any of your personal information. We may share your email with third parties to perform services on your behalf.

Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Our website's payment gateway is hosted by 1ShoppingCart.com. 1ShoppingCart.com has access to aggregate data about our customers in order to assist 1ShoppingCart.com in analyzing website performance and making improvements to 1ShoppingCart.com products.

In addition, all orders are processed through Network Merchants, LLC. The personally identifiable information Network Merchants, LLC acquires in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using their payment services. It may include, for example, the amount of the transaction, the consumer's name, credit card number and expiration date, checking account number, billing address, and shipping address.

Network Merchants, LLC uses the information collected to fulfill your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Network Merchants, LLC stores transaction information on secure computers located in a locked data center. Only a small number of employees involved in the management of the data center have physical access to these computers. Where possible, Network Merchants, LLC encrypts information stored on their computers as a further measure of protection. Network Merchants, LLC uses state-of-the-art firewalls and other security technology to prevent their computers from being accessed by unauthorized persons. Information security is critical to our business. Nevertheless, nothing can be 100% secure. We cannot ensure or warrant the security of any information you transmit to us.

We may also share your transaction processing information with VeriSign, which subsequently may share that information to a third party licensor of the fraud prevention scoring services (the "Fraud Service Bureau") solely for use in developing its fraud prevention modeling and for performing the Fraud Services. All your transaction processing information provided to the Fraud Service Bureau shall be subject to written agreement between VeriSign and the Fraud Service Bureau restricting disclosure of any Customer Data to other third parties except as necessary to perform the Fraud Services.

Children's Privacy:

We do not specifically market to children under the age of thirteen (13). Children may not use our services, and we do not knowingly collect any personal information from children under the age of thirteen (13). We have no way of distinguishing the age of individuals who address our website. If a child has provided us with personal information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

California Residents:

Many browsers have a “Do Not Track” feature that allows you to instruct websites that you do not want them to track your online activities. These browser features are not uniform, so we are not currently set up to respond to this feature.

California residents who have provided their personal information to us may request data regarding disclosures of their information to third parties for direct marketing purposes. Such requests may be submitted to us by email at support@citycosmetics.com or at the following mailing address:

City Cosmetics™
9361 Canoga Avenue
Chatsworth, CA 91311

Please specify in your communication that you are making a “California Shine the Light” inquiry. We will respond to your inquiry within 30 days.

Privacy Policy Changes:

If we decide to change our privacy policy from City Cosmetics™, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Please contact us if you have any questions concerning our privacy policy. We can be reached at support@citycosmetics.com or, for immediate support, please call us from 5am-7pm PST Mon-Fri, and 6am-4:30pm PST Sat-Sun at 1-800-347-1558.

City Cosmetics™
9361 Canoga Avenue
Chatsworth, CA 91311
1 (800) 347-1558
support@citycosmetics.com